Certification in accordance with ISO 17100

  • We work in accordance with ISO17100, which specifies a framework according to which the quality of a translation service can be uniformly assessed and certified.

  • Get in touch with PRODOC
    +49 89 20000 70 880
    request@prodoc.de

ISO17100 – for translation services

establishes a quality framework in accordance with ISO

9000

    • ISO 17100 includes regulations for

      • Personnel and technical resources
      • Quality and project management
      • Contractual framework conditions
      • Work processes
      • Continuous training
      • any offered additional services
  • Certified quality of service acc. to ISO 17100

  • History of our certification

    On March 10, 2009, PRODOC Translations GmbH was first audited in accordance with EN 15038 by Austrian Standards plus Certification, the certification authority of the Austrian Standards Institute.

    The audit was based on the certification procedure of the Language Industry Certification System (LICS) and was performed at the company’s head office in Weinbach by lead auditor Dr. Peter Jonas.

    After the internal preparation, which was essentially limited to writing process documentation acc. to our internal Quality Management rules, the audit ran smoothly – due in no small part to support from Klaus Kurre – that the certificate, valid for 6 years, was issued and sent out with no conditions on March 15, 2009.

    Certification renewals, required every two years, were passed successfully on May 23, 2011, and April 17, 2013, at our Munich site.

    In July 2015, re-certification in accordance with ISO 17100 took place which, in addition to the previous quality standards, verified the qualifications of the freelancers and documented their continuous professional development. Of course, continuous training of our internal employees also takes place.

    PRODOC is certified in accordance with EN 15038 since March 15, 2009; recertification according to ISO 17100 took place on July 15, 2015 and was confirmed by another audit on July 10, 2017.

  • Registration or certification?

    How can you check to see if a translation agency works in accordance with ISO17100?

    Registration

    Registration with DIN CERTCO

    The translation service provider can register with DIN CERTCO.

    However, this is really just a self-declaration, meaning information provided by the service provider, as is the case with CE declarations of conformity.

     

    Certification

    Certification by an independent authority

    Ultimately, the customer can only be assured that the service provider works in compliance with standards if the service provider has received certification by an independent inspection authority.

     

ISO 17100 and EN 15038 certificates

  • PRODOC Translations GmbH is recertified in accordance with ISO 17100 since July 2015.

  • EN 15038 certificate

    The EN 15038 certificate from 2009 for our certified translation service

    Our technical translation service is certified in accordance with EN 15038 since March 15, 2009.

  • ISO 17100 certificate

    The ISO 17100 certificate from 2015 for our certified translation service
    Recertification according to ISO 17100 took place on June 23, 2015